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Making the Most of Volunteers Grossman, J.B. and Kathryn Furano. (2002). Philadelphia: Public/Private Ventures.
http://www.ppv.org/ppv/publications/assets/152_publication.pdf This essay explains the kind of infrastructure that organizations such as schools need to put in place in order to maximize the effectiveness of volunteers. The authors discuss screening, training and skills, on-going management and support (including assigning tasks, providing support and supervision), and cost implications.
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